General Conditions of Sale
1. Seller information
These General Conditions of Sale (the “Terms”) apply to sales of products by the following company.
Liege Vintage Watch SRL
Belgian private limited liability company
Rue des Mineurs 12
4000 Liège
Belgium
Company and Crossroads Bank for Enterprises registration number: BE 1039.935.020
VAT number: BE 1039.935.020
Telephone: 04/344.19.16
Email: info@maison-louis.be
The products are offered for sale on the following website.
https://liegevintagewatches.com
In these Terms, “Seller” means Liege Vintage Watch SRL.
“Customer” means any person placing an order.
A Customer who is a natural person acting outside their trade, business, craft or profession is a “Consumer”.
2. Scope and acceptance
These Terms apply to all orders, sales and reservations made with the Seller, including online, by email, by telephone or in store, unless otherwise agreed in writing.
The Terms are available on the Seller’s website at all times.
Customers are invited to read the Terms before confirming an order or paying a reservation deposit.
By confirming an order or paying a reservation deposit, the Customer accepts these Terms.
The version in force when the order or reservation is made applies to it.
The Seller may amend these Terms at any time. Amendments apply only to orders and reservations made after the amended Terms are published.
The Customer’s own terms apply only if the Seller has expressly accepted them in writing.
3. Products offered for sale
The products offered are mainly antique, vintage, pre-owned or collectible watches and related accessories.
All products are subject to availability.
The Seller endeavours to describe each product and its features as accurately as possible.
Photographs, videos, illustrations and descriptions on the website or in listings are provided for information. Lighting, screen resolution and shooting conditions may cause slight differences between the images and the actual product.
Because of their age or prior use, antique, vintage and pre-owned watches may show the following:
- signs of wear
- scratches or marks consistent with age
- previous repairs
- replacement parts
- differences in colour or finish
- wear on the strap, bracelet, dial, case or crystal
- other signs of previous use.
Where these features are known and relevant, the Seller discloses them in the product description or informs the Customer before the sale.
Accessories, boxes, presentation cases, straps, bracelets, certificates, documents or tools shown in photographs are included only if expressly listed in the product description.
The Customer may contact the Seller for further information before ordering.
4. Prices
Prices are stated in euros and include all taxes at the VAT rate applicable on the date of the order.
Delivery charges are additional unless otherwise stated. The Customer is told the amount before confirming the order.
The Seller may change prices at any time. The price displayed when the order is confirmed applies, subject to the provisions on obvious pricing errors below.
Unless otherwise stated, the Customer is responsible for any customs duties, import taxes, clearance charges or other charges imposed by the destination country.
Obvious pricing errors
The Seller makes every effort to display accurate prices on the website and in listings.
A technical fault, data entry error or update problem may exceptionally result in an obviously incorrect price being displayed.
If the difference between the displayed price and the normally applicable price is so large that a reasonable customer could not reasonably believe it to be a genuine promotion or offer, the Seller may decline to confirm the order or may cancel it.
This clause does not apply to genuine discounts, promotions or deliberately reduced prices.
If an order is cancelled because of an obvious pricing error, the Seller promptly informs the Customer and refunds any sums paid, including standard delivery charges where legally refundable.
This clause is subject to mandatory consumer protection law.
5. Orders
Customers can order by selecting a product and following the steps shown on the website.
Before final confirmation, the Customer can review and correct the information entered.
To confirm the order, the Customer must:
- confirm the contents of the order
- provide the information needed to process it
- accept these Terms
- pay or select an available payment method.
An automated acknowledgement may be sent by email.
It confirms that the order has been received by the system. It does not necessarily constitute the Seller’s final acceptance.
The sale is concluded when the Seller confirms the order or dispatches the product, subject to the grounds for cancellation provided for by these Terms or by law.
The Seller may decline or cancel an order in cases including:
- product unavailability
- an obvious pricing error
- incomplete or inaccurate information
- suspected fraud
- a refused or disputed payment
- inability to verify the Customer’s identity where verification is legally required
- failure to comply with a legal obligation
- abusive conduct by the Customer.
If an order is cancelled after payment, sums owed to the Customer are refunded under the refunds article.
6. Reserving a watch
Where a listing offers a reservation, the Customer pays a deposit of 30% of the watch price by bank transfer to the Liège Vintage Watch account shown on the product page.
Where requested, the Customer must include the following in the bank transfer reference:
- the Customer’s name
- the watch reference or number
- any other information requested in the listing.
The reservation starts when the Seller receives the deposit. The watch is then held for the Customer for 15 calendar days. The Seller confirms the reservation to the Customer.
The deposit is credited in full towards the price of the watch.
By transferring the deposit, the Customer acknowledges having read the reservation terms.
Subject to the statutory right of withdrawal in Article 11, the refund terms in Article 12 apply where the Customer:
- cancels the purchase
- does not complete the purchase
- does not pay the balance by the agreed deadline
- does not comply with the reservation conditions communicated by the Seller.
The remaining 70% of the watch price is due at the end of the 15-day reservation period.
If the balance is unpaid when due, the Seller may end the reservation in accordance with applicable law. Late payment alone does not result in an automatic deduction.
If the sale cannot be completed for a reason attributable to the Seller, including if the watch is no longer available or cannot be delivered, the Customer receives a refund of the reservation deposit.
Paying the deposit does not transfer ownership of the watch. Ownership passes only when the full price has been paid.
The reservation gives no guarantee as to the condition, accuracy or future performance of the watch beyond the information in the listing and applicable statutory guarantees.
7. Product availability
Products are offered while stocks last.
If a product becomes unavailable after an order is placed, the Seller will inform the Customer promptly.
The Customer may then choose:
- a refund of the sums already paid
- an equivalent replacement, if available and accepted by the Customer
- any other solution agreed between the parties.
If the reserved or ordered product is unavailable for a reason attributable to the Seller, the reservation deposit is also refunded.
8. Payment
The product price and any delivery charges are due when the order is placed, unless otherwise agreed in writing. For a watch reserved by bank transfer, the watch price is payable according to the schedule in Article 6.
Available payment methods may include:
- payment by card
- bank transfer
- cash, where collection is offered and accepted
- any other method indicated by the Seller.
Card payments are processed through a payment provider’s secure interface.
The Seller does not have access to the Customer’s full card details.
If payment is refused, the order cannot be processed unless the Seller agrees otherwise.
The Seller may request additional information to verify the payment, the Customer’s identity or the lawfulness of the transaction.
9. Delivery
Products are delivered to the address provided by the Customer when ordering.
The Customer is responsible for the accuracy of the delivery details supplied.
If the address is incorrect, incomplete or inaccessible, the Customer may be charged the additional cost of redelivery, unless the error is attributable to the Seller.
Delivery times are estimates unless a binding deadline has been expressly agreed in writing.
For a Consumer, delivery takes place within the applicable legal time limit. If no delivery period has been agreed, delivery takes place within thirty days of conclusion of the contract, unless otherwise provided.
If there is a significant delay, the Consumer may ask the Seller to deliver within a reasonable additional period. If the Seller misses this further deadline, the Consumer may terminate the contract in accordance with applicable law.
The Seller is not liable for delays attributable to the carrier, the Customer or a force majeure event.
Customers are invited to check the apparent condition of the parcel on receipt. If there is visible damage, they are advised to record it with the carrier and notify the Seller promptly.
10. Transfer of risk
For sales to Consumers, the risk of loss of or damage to the product passes when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of it.
If the Customer chooses a carrier that the Seller did not offer, risk may pass when the product is handed to that carrier, in accordance with applicable law.
For business Customers, risk passes when the product is handed to the carrier, unless otherwise agreed in writing.
11. Right of withdrawal
Unless a legal exception applies, a Consumer who buys under a distance contract has fourteen days to withdraw without giving a reason.
The fourteen-calendar-day period starts on the day after the Consumer, or a third party designated by the Consumer other than the carrier, receives the product. The Consumer may also notify the Seller of their withdrawal before delivery.
Where an order contains several products delivered separately, the period is calculated from receipt of the last product.
To exercise this right, the Consumer must inform the Seller of their decision before the fourteen-day period expires.
The Consumer may send their notice by email to the following address.
The Consumer may use the following model notice.
I hereby give notice that I withdraw from the contract for the following product.
Product:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Date:
Signature (only for notices sent on paper):
After exercising the right of withdrawal, the Consumer must return the product within fourteen days.
Products must be returned to the following address.
Liege Vintage Watch SRL
Rue des Mineurs 12
4000 Liège
Belgium
The Consumer bears the direct cost of return unless otherwise agreed or the law requires a different allocation.
The product should be returned with care, where possible in its original packaging, together with its accessories, documents and proof of purchase.
The Consumer is responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
The right of withdrawal does not apply where the law provides an exception.
Paying a deposit preserves the Consumer’s statutory right of withdrawal. When the Consumer validly exercises that right, the deposit is refunded and no reservation or cancellation fee is charged.
12. Refunds
The Seller makes any refund due within a maximum of fifteen days, unless mandatory law sets a shorter period or allows the Seller to defer the refund.
Depending on the circumstances, the refund period runs from:
- confirmation that the order has been cancelled
- receipt of the returned product
- receipt by the Seller of proof that the product has been sent back
- approval of the refund request
- or the date on which the Seller is informed that the Consumer has validly exercised the right of withdrawal.
When the Consumer exercises the right of withdrawal, the Seller refunds the sums due, including the deposit, within fourteen days of being notified. If the product has been delivered, the Seller may defer the refund until it receives the product or proof that it has been sent back, whichever comes first, unless the Seller offers to collect it.
The refund is made using the same payment method used for the order, unless the Customer agrees otherwise.
Refundable standard delivery charges are reimbursed in accordance with the law. Additional costs resulting from the choice of a more expensive delivery method are not refunded where the law permits this.
The Seller refunds the deposit in full if the Consumer validly exercises the statutory right of withdrawal or if the sale cannot be completed for a reason attributable to the Seller. If the Customer cancels outside the statutory right of withdrawal for a reason attributable to the Customer, the Seller may retain only the loss it can substantiate, up to a maximum of €100 and never more than the deposit paid. The rest of the deposit is refunded.
13. Discounted and pre-owned products
Discounted, promotional, antique and pre-owned products are covered by the applicable statutory rights.
The terms “discounted”, “promotional”, “vintage”, “antique” and “pre-owned” do not remove the Consumer’s statutory rights.
In particular, these descriptions do not deprive the Consumer of the right of withdrawal where it applies or of the statutory guarantee.
Defects, signs of wear, repairs, alterations or other features clearly disclosed in the product description before the sale are considered to be known to the Customer.
14. Statutory guarantees
Consumers benefit from the statutory guarantees provided by applicable law.
The product must match the Seller’s description and the characteristics agreed with the Customer and must be fit for the use normally expected of a product of the same type.
If a lack of conformity existed at delivery, the Consumer may exercise their statutory rights, including requesting repair, replacement, a reduction in the price or termination of the sale with a refund, subject to the conditions laid down by law.
For antique or pre-owned products, the assessment of conformity takes into account, in particular, their age, nature, condition and price and any defects disclosed before sale.
The guarantee does not cover, in particular, problems resulting from:
- improper use
- an accident
- unauthorised work on the product
- modification of the product
- normal wear and tear
- lack of maintenance
- an impact or water ingress outside the product’s described specifications or characteristics.
The Customer may also benefit from the statutory warranty against hidden defects where the legal conditions are met.
Claims must be made within a reasonable time after the problem is discovered.
Claims may be sent to the following address.
The Customer is invited to include a description of the problem, photographs if necessary and proof of purchase.
15. Performance of vintage and mechanical watches
The timekeeping of mechanical, automatic and vintage watches may vary, particularly with:
- their age
- their movement
- their position
- how fully they are wound
- their maintenance history
- the conditions in which they are used
- temperature changes or impacts.
Unless the listing states otherwise, the Seller does not guarantee that a vintage watch will keep time as accurately as a new or recently serviced watch.
Any statement about accuracy, power reserve or operation reflects the tests performed by the Seller and the test conditions available.
Servicing or maintenance may be recommended after purchase when the product’s maintenance history is unknown.
This clause does not limit the Consumer’s statutory rights in the event of a lack of conformity or a hidden defect.
16. Retention of title
Products remain the Seller’s property until the price, delivery charges and any other sums due have been paid in full.
Ownership passes when the price has been paid in full.
Risk passes in accordance with applicable law and the article on transfer of risk.
In the event of non-payment, the Seller may request the return of the product in accordance with applicable law.
17. Customer identification and anti-money laundering
To meet its legal obligations, particularly those relating to the prevention of money laundering and terrorist financing, the Seller may be required to identify the Customer and, where applicable, the beneficial owners of the transaction.
In particular, the Seller may request:
- first and last names
- date and place of birth
- full address
- contact details
- a copy of a valid identity document
- information about the order and payment
- for legal entities, information about the entity and its beneficial owners.
This information is retained for the period required by applicable law.
It is treated confidentially and is accessible only to authorised persons.
Where required by law, the data may be disclosed to the competent authorities, the Belgian Financial Intelligence Processing Unit (CTIF), judicial or administrative authorities, or the Seller’s professional advisers.
The Seller may refuse, suspend or cancel a transaction if the necessary information is not provided or if legal obligations cannot be met.
18. Personal data protection
Customers’ personal data are processed in accordance with applicable law, including the General Data Protection Regulation (GDPR).
The data may be used to:
- process orders
- arrange deliveries
- manage payments
- respond to requests
- provide after-sales service
- prevent fraud
- meet legal and accounting obligations
- improve website security and operation.
The data may be shared with service providers needed to complete the sale, including payment providers, carriers, hosting and IT providers, accountants and professional advisers.
Customers have the rights provided by applicable law, including the rights of access, rectification, erasure, restriction of processing, objection and, where applicable, data portability.
Requests may be sent to the following address.
19. Intellectual property
All material on the website, including texts, photographs, images, logos, trademarks, videos, illustrations, graphics, descriptions and presentation elements, is protected by applicable intellectual property law.
The Seller’s prior written permission is required to reproduce, modify, distribute, publish, sell or otherwise use any part of that material.
Buying a product does not confer any rights in the photographs, descriptions, logos or other material used to present it.
20. Liability
The Seller makes every effort to keep the website operating properly and to process orders correctly.
However, the Seller cannot be held liable for damage resulting, in particular, from:
- a temporary interruption of the website
- a technical fault beyond the Seller’s control
- an internet network problem
- a computer virus or cyberattack
- incorrect information supplied by the Customer
- a delay or error attributable to the carrier
- a force majeure event
- customs duties or taxes imposed by the destination country.
The Seller’s liability may not be limited or excluded where the law prohibits such a limitation or exclusion or where it would infringe mandatory Consumer rights.
21. Force majeure
The Seller cannot be held liable for delay or non-performance resulting from an unforeseeable and unavoidable event beyond its control.
Such events may include:
- natural disasters
- fires
- floods
- strikes
- conflicts
- acts of terrorism
- decisions by public authorities
- major breakdowns
- interruptions to transport or communications networks
- cyberattacks
- supply difficulties beyond the Seller’s control.
The Seller informs the Customer whenever possible and resumes performance of its obligations as soon as circumstances permit.
22. Complaints and amicable dispute resolution
Complaints may be emailed to the Seller at the following address.
The Seller will seek to resolve the matter amicably with the Customer.
A Consumer may use the out-of-court dispute resolution mechanisms available in Belgium or in their country of residence where applicable.
23. Governing law and jurisdiction
These Terms are governed by Belgian law, without prejudice to any mandatory provisions that may apply to a Consumer under the law of their country of residence.
In the event of a dispute, the parties will seek an amicable solution before bringing court proceedings.
Where the Customer is a Consumer, proceedings may be brought only before courts having jurisdiction under the applicable mandatory rules.
For business Customers, unless otherwise required by law, the courts of the judicial district in which the Seller has its registered office have jurisdiction.
24. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, the remaining provisions remain fully effective.
Where possible, the affected provision will be replaced by a valid provision whose effect comes as close as possible to the original intention.
25. Seller contact details
Liege Vintage Watch SRL
Belgian private limited liability company
Rue des Mineurs 12
4000 Liège
Belgium
Company number: BE 1039.935.020
VAT number: BE 1039.935.020
Telephone: 04/344.19.16
Email: info@maison-louis.be
Website: https://liegevintagewatches.com
Last updated: 11 November 2026
